Katie Moonbow Bakery – 18 June 2020

“Subject: Damaged box

Hi Daisy,

Thanks again – I’ll definitely tag your gorgeous flowers in some Instagram posts!

Best wishes,
Katie

Hello Katie,

Thank you for letting me know, it’s really great to hear we managed to sort it out and you are now happy with everything 
We would love to see what you use them for in a tag on Instagram or by emailing a picture in.
I look forward to speaking with you again in the future 

Kind Regards,
Daisy

Hi Daisy,

Just to let you know the roses have arrived in perfect condition! And thank you so much for the extra box – that is very generous of you!
I can’t thank you enough for your help with this, you have been amazing.
Have a lovely weekend!

Best wishes,
Katie

Hi Daisy,

Thank you so much! That is amazing. I really appreciate it, and for it being sorted out so quickly. I’ll let you know when it arrives tomorrow.
Many thanks again!

Best wishes,
Katie

Thank you for sending this over so quickly Katie.
I have spoken with the Directors and they are happy to send you the rose punnet again to arrive tomorrow  – here is your new tracking number: xxxxx.
Please let me know once these have arrived tomorrow (hopefully safe and sound!).

Kind Regards,
Daisy

Hi there,

I was just on the phone with Daisy about my delivery of edible flowers which arrived really damaged from the courier. The punnet of mixed roses had opened and all the roses were loose, so I’m just sending over some pictures. The other flowers are all totally fine, it’s just the mixed roses that if possible I would be very grateful to get replaced.
Many thanks in advance!

Best wishes,
Katie”